We offer a variety of shipping policies for your convenience. Please read carefully:
1) Pickup:
Orders can be picked up at our store location in Pinelands Cape Town at the agreed-upon time. Your pickup time is considered a booking. Late pickups may need to be rescheduled. Please ensure you notify us about any delays. Pickup hours: Mon-Fri 10am – 5pm, Sat 10am – 3pm. Should you wish to change your booking slot, kindly contact us via Whatsapp or Call (+27) 77 437 8989. Where possible, we will be more than happy to change the pickup time to better accommodate you.
2) Uber package pickups co-ordindated by the customer:
If doing an uber package collection (or any other self-delivery platform), please communicate this to us before payment. Please note we are not responsible for any damages to cakes during package transport. A package car is recommended. Kindly notify us via Whatsapp on (+27) 77 437 8989 before requesting the package car.
3) Delivery:
NATIONAL SHIPPING: National shipping is available for non perishable BBCAKES Merch (such as tote bags) and any other baking equipment or supplies. Please note that perishable products (such as cakes) are not eligible for national shipping.
LOCAL DELIVERY: Delivery may be available for an additional fee. Cake deliveries and shipping of merch directly from our store is limited to a delivery distance of 15km from our store location. For cakes: please consult our cake care guide for proper cake storage and care. We are not responsible for any damages to the cake after received in good order. For orders: deliveries are done between 9am and 5pm, no time slot selections are currently possible as we book deliveries with a trusted courier service. Deliveries are time sensitive – we notify you when it’s on its way. Should the receiver be unreachable upon delivery, additional charges may apply if the delivery needs to be rescheduled.
WE DO NOT OFFER DELIVERY TO HIGH RISK AREAS (including but not limited to): Bishop Lavis, Bonteheuwel, Gugulethu, Hanover Park, Khayelitsha, Kraaifontein, Mitchell’s Plain, Manenberg, Nyanga, Parklands, Ravensmead.
Should a customer book delivery to an area we are unable to deliver to, we will offer a full refund on the delivery fee/ the entire order, should we be unable to offer delivery.