Last updated: 18 January 2025

This website is operated by BBCAKES CPT (Pty) Limited. Throughout the site, the terms “we”, “us” and “our” refer to BBCAKES CPT (Pty) Limited. We offer this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Hostinger and powered by WordPress. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

  1. ONLINE STORE TERMS
  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

  1. GENERAL CONDITIONS
  • We reserve the right to refuse Service to anyone or any group for any reason at any time.
  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
  1. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
  • We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  • This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
  1. MODIFICATIONS TO THE SERVICE AND PRICES
  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
  • Modifications or changes requested by the customer after the use of the Service or website may be charged an administrative fee.
  1. OPTIONAL TOOLS
  • We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
  • You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
  • Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
  • We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
  1. THIRD-PARTY LINKS
  • Certain content, products and Services available via our Service may include materials from third-parties.
  • Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
  • We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
  1. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
  • If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
  1. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://bbcakes.capetown/privacy-policy/

  1. ERRORS, INACCURACIES AND OMISSIONS
  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
  1. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

  1. ORDERING PROCESS
  • Placing Orders: Orders can be placed through our online order form, site. email, or WhatsApp messenger, depending on availability. We accept bookings for the current and following month only (e.g. if you would like to place an order for pick-up or delivery in October, you must place an order in September or in October dependent on our availability).
  • Lead Time: A minimum lead time of 5 business days is required for processing orders. Larger or more intricate orders may need additional preparation time, which we will communicate to you if required.
  • Custom Orders/ Catering: For custom or catering orders not listed on our price list, please contact us at least 2 weeks before the desired delivery or pickup date to discuss availability.
  1. PRICING AND PAYMENT
  • Pricing: Prices are available on our Instagram page, site, WhatsApp, and online order form. All prices are subject to change without notice. Additional charges may apply for custom designs and complexity.
  • Payment: Full payment is required to confirm all orders. We accept Credit Card and EFT payments only, as we are a cashless business. No ATM vouchers are accepted. Orders are only confirmed once payment is received in full.
  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
  1. Changes and Cancellations
  • Changes: Any modifications to orders must be requested at least 7 days before the scheduled pickup or delivery date. We will do our best to accommodate changes, though availability cannot be guaranteed. Additional charges and administrative fees may apply.
  • Cancellations: Cancellations made less than 7 days before the scheduled pickup or delivery date may not be eligible for a refund. Please inform us promptly if you need to cancel. A cancellation admin fee may be applied.
  1. Pickup and Delivery
  •  Pickup: Orders can be picked up at our store location in Pinelands Cape Town at the agreed-upon time. Your pickup time is considered a booking. Late pickups may need to be rescheduled. Please ensure you notify us about any delays. Pickup hours: Mon-Fri 10am – 5pm, Sat 10am – 3pm. Should you wish to change your booking slot, kindly contact us via Whatsapp or Call (+27) 77 437 8989. Where possible, we will be more than happy to change the pickup time to better accommodate you.
  • Uber package pickups co-ordindated by the customer: If doing an uber package collection (or any other self-delivery platform), please communicate this to us before payment. Please note we are not responsible for any damages to cakes during package transport. A package car is recommended. Kindly notify us via Whatsapp on (+27) 77 437 8989 before requesting the package car.
  •  Delivery: NATIONAL SHIPPING: National shipping is available for non perishable BBCAKES Merch (such as tote bags) and any other baking equipment or supplies. Please note that perishable products (such as cakes) are not eligible for national shipping.  LOCAL DELIVERY: Delivery may be available for an additional fee. Cake deliveries and shipping of merch directly from our store is limited to a delivery distance of 15km from our store location. For cakes: please consult our cake care guide for proper cake storage and care. We are not responsible for any damages to the cake after received in good order. For orders: deliveries are done between 9am and 5pm, no time slot selections are currently possible as we book deliveries with a trusted courier service. Deliveries are time sensitive – we notify you when it’s on its way. Should the receiver be unreachable upon delivery, additional charges may apply if the delivery needs to be rescheduled. PLEASE NOTE, WE DO NOT OFFER DELIVERY TO HIGH RISK AREAS (including but not limited to): Bishop Lavis, Bonteheuwel, Gugulethu, Hanover Park, Khayelitsha, Kraaifontein, Mitchell’s Plain, Manenberg, Nyanga, Parklands, Ravensmead. Should a customer book delivery to an area we are unable to deliver to, we will offer a full refund on the delivery fee/ the entire order, should we be unable to offer delivery.
  1. Quality and Satisfaction
  • Quality: We are dedicated to providing high-quality cakes to all customers.
  • Satisfaction: If you are dissatisfied with the quality of your order, please contact us within 24 hours of pick-up or delivery, and we will work to resolve the issue. Please note that dissatisfaction based solely on design or colour may not be eligible for a refund.
  1. Icing and Reference Pictures
  • Reference Pictures: We strive to create designs that closely resemble your reference pictures; however, they are considered guides and cannot be precisely replicated.
  • Icing Colours: We do our best to match colours to your reference images, though exact matches cannot be guaranteed. Please note that darker colours may stain.
  • White Icing Colour: Our buttercream uses pure butter, which has a slight yellow undertone. Therefore, our “white” buttercream is an off-white shade. Please note that a porcelain white colour is not available.
  1. Cake Care, Transport, and Accidental Damage
  • Cake Care: Please refer to our cake care guide for information on storing your cake after pickup [Aasiyah to insert link to Cake Care guide]. It is the customer’s responsibility to read and follow these care instructions.
  • Accidental Damage: No refunds will be granted for any damage to the cake that occurs after it has been received by the customer or customer’s agent.
  • Transport: Please consult our cake care guide for transport instructions. Customers are fully responsible for following these transport guidelines.
  1. Allergies and Dietary Restrictions
  • Allergies: Our cakes are prepared in a kitchen that handles nuts, dairy, gluten, eggs, and other common allergens. We cannot guarantee that any product will be completely free from potential allergens.
  • Special Requests: We will make every effort to accommodate dietary requests; however, we cannot guarantee the absence of specific ingredients.
  1. Right of Admission Reserved
  • Refusal of Service: We reserve the right to refuse service to any individual or group at our discretion.
  • Acceptance of Terms: By placing an order with us, you agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact us at info@bbcakes.capetown.
  1. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
  • We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
  • We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
  • You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
  • You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  • In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
  1. INDEMNIFICATION

You agree to indemnify, defend and hold harmless BBCAKES CPT and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

  1. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

  1. TERMINATION
  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  • These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  • If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
  1. ENTIRE AGREEMENT
  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  • These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
  1. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

  1. CHANGES TO TERMS OF SERVICE
  • You can review the most current version of the Terms of Service at any time at this page.
  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
  1. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@bbcakes.capetown.

Our contact information is posted below:

BBCAKES CPT (Pty) Ltd

Pinelands, Cape Town, 7405

info@bbcakes.capetown

(+27) 77 437 8989

Registration #: 2024/175656/07

Thank you for choosing BBCAKES CPT! We look forward to serving you soon.